Saiva Pharmacy Private Limited (Saiva Pharmacy) is committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we are here to help.

Shipping Policy:

  • Processing Time: Orders are processed within 1-2 business days after payment confirmation.
  • Shipping Methods: We offer standard and expedited shipping options. Standard shipping typically takes 7 business days for domestic orders, while expedited shipping delivers within 3-4 business days.
  • Shipping Rates: Shipping rates are calculated based on package weight and destination. Customers can view shipping costs at checkout before finalizing their order.
  • International Shipping: Currently, we only offer domestic shipping within India. International shipping may be available in the future.
  • Tracking Information: Upon shipping, customers receive a confirmation email with tracking details to monitor their delivery status.
  • Delivery Issues: Should any delivery problems arise, please contact our customer service team for prompt assistance.

Refund Policy

We offer refunds on eligible purchases within 3-7 days from the date of purchase. To be eligible for a refund, the following conditions must be met:

  • Returns: We accept returns for eligible products within 30 days of purchase. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Refund Process: Upon receiving and inspecting your return, we will initiate the refund process. Refunds are issued to the original payment method and may take 5-7 business days to reflect in your account.
  • Non-Returnable Items: Certain products, such as perishable goods or items marked as final sale, cannot be returned.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
  • Refund Status: To inquire about your refund status or for any refund-related queries, please contact our customer service team.

Returns Policy

In addition to refunds, we also accept returns for eligible items within [number of days] days from the date of purchase. To initiate a return, please follow these steps:

  1. Contact our customer service team with Photo proof at saivapharmacy@gmail.com to request a return authorization.
  2. Pack the item securely in its original packaging, along with any accessories or documentation.
  3. Ship the item back to us using a trackable shipping method. You will be responsible for the cost of return shipping.

Once we receive your returned item and verify its eligibility for a return, we will process your return and issue a refund or store credit, depending on your preference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@saivapharmacy.com so that we can assist you with a replacement or refund.

Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at saivapharmacy@gmail.com.