Saiva Pharmacy Private Limited (Saiva Pharmacy) is committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we are here to help.
Shipping Policy:
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Processing Time: Orders are processed within 1-2 business days after payment confirmation.
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Shipping Methods: We offer standard and expedited shipping options. Standard shipping typically takes 7 business days for domestic orders, while expedited shipping delivers within 3-4 business days.
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Shipping Rates: Shipping rates are calculated based on package weight and destination. Customers can view shipping costs at checkout before finalizing their order.
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International Shipping: Currently, we only offer domestic shipping within India. International shipping may be available in the future.
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Tracking Information: Upon shipping, customers receive a confirmation email with tracking details to monitor their delivery status.
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Delivery Issues: Should any delivery problems arise, please contact our customer service team for prompt assistance.
Refund Policy
We offer refunds on eligible purchases within 3-7 days from the date of purchase. To be eligible for a refund, the following conditions must be met:
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Returns: We accept returns for eligible products within 30 days of purchase. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received.
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Refund Process: Upon receiving and inspecting your return, we will initiate the refund process. Refunds are issued to the original payment method and may take 5-7 business days to reflect in your account.
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Non-Returnable Items: Certain products, such as perishable goods or items marked as final sale, cannot be returned.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
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Refund Status: To inquire about your refund status or for any refund-related queries, please contact our customer service team.
Returns Policy
In addition to refunds, we also accept returns for eligible items within [number of days] days from the date of purchase. To initiate a return, please follow these steps:
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Contact our customer service team with Photo proof at saivapharmacy@gmail.com to request a return authorization.
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Pack the item securely in its original packaging, along with any accessories or documentation.
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Ship the item back to us using a trackable shipping method. You will be responsible for the cost of return shipping.
Once we receive your returned item and verify its eligibility for a return, we will process your return and issue a refund or store credit, depending on your preference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@saivapharmacy.com so that we can assist you with a replacement or refund.
Contact Us
If you have any questions or concerns about our refund and returns policy, please contact us at saivapharmacy@gmail.com.